The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed.

We may collect, use, store and transfer different kinds of personal data about you which we have arranged according to the different purposes, including sensitive personal information, such as personally identifiable information, consumption and transaction records, property information, behavioral habits, location information, etc. If you do not provide the required information, you may be unable to register as a member or use some of the services we offer, or you may not be able to achieve the intended results of the relevant services. We collect the following types of personal information:

  • Personal identification information (such as full name, age, gender, relationship status, photo, date of birth, national identification number, passport number, driver’s license number, nationality);
  • Contact information (such as name, email address, mailing address, phone number, home address. If you interact with us through social media sites, we may collect your username and other relevant details);
  • Payment information (including payment details, payment card numbers, billing address, and bank account information);
  • Income information (including personal and household income);
  • Information related to your reservation, stay, or visit to a property (including the property where you have stayed or outlet you have visited, date of arrival and departure, and products and Services purchased);
  • Information necessary to fulfill your special requests and/or specific accommodations;
  • Employment information (such as company name, job title, and work contact information) to respond to requests for proposals or honour contractual arrangements;
  • Loyalty program member information, online account details, profile or password details and any frequent flyer or travel partner program affiliation;
  • Copies of your correspondence if you contact us;
  • Your interests and preferences;
  • Feedback and survey responses;
  • Information collected through the use of closed-circuit television systems, card key and other security systems;
  • Information related to your use and interaction with our website and network, including social media platforms; and
  • Information as requested by government authorities to fulfill our legal obligations.

We do not collect the following special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, and genetic and biometric data), unless it is necessary for establishment, compliance, exercising or defense of legal claims or performing or exercising legal obligations. Nor do we collect any information about criminal convictions and offences. However, in some specific cases, we may collect data about your health such as food allergies, your religious belief and/or blood type as appeared on a copy of your identification card (if any), discriminations which relate to sensitive personal data (e.g. racial, ethnic origin)or other information that you provide to us.


Your privacy

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For more information see our Privacy Statement.