Contact Club Services

OPERATIONAL HOURS*:

Monday - Friday
08:00 am to 07:00 pm (GMT+7/Bangkok time)

Saturday - Sunday
08:30 am to 05:30 pm (GMT+7/Bangkok time)

*The Temporary Operating Hours

As COVID-19 continues to spread throughout much of the world, Anantara Vacation Club is taking proactive steps to reduce the risk of infection amongst our team members and their families.

In our efforts to achieve this, we will be temporarily adjusting the operating hours of the Club Services team.

The temporary operating hours are as follows:

Monday – Friday: 9.00 am – 6.00 pm (GMT+7, Bangkok Time)

Saturday – Sunday: 8.30 am – 5.30 pm (GMT+7, Bangkok Time)

CALL US:

Please be sure that you have your unique owner ID number available so that we can identify you and maintain the security of your ownership.

Telephone:

+66(0) 2365 7755

Toll Free:

Australia:
1800 83 5315

China:
400 004 1153

Hong Kong:
800 90 6300

Indonesia: 
00 180 3016 0059
00 780 3016 0059 

Japan*:
012 092 5779

Macau:
080 0126

Malaysia: 
180 081 2364

Philippines:
1800 1110 1793

Singapore: 
800 852 6724

South Korea: 
007 981 4203 0276

Taiwan:
008 0112 7697

UAE:
800 018 2118

United Kingdom:
080 8238 7533

USA:
185 5698 7855

* Please be advised that our Japanese service is available Monday - Friday 9.00 am to 6.00 pm (GMT+7/Bangkok time)

Should you reside in a country which does not have a dedicated toll free number, we encourage you to make use of the live agent function to instantly message Club Services or submit a call back request through email.

EMAIL US:

Please ensure that you email us from your registered email address so that we can identify you and maintain the security of your ownership.

Elite Jade, Elite Ruby and Elite Diamond Club Owners please email us at: clubservices@anantaraclub.com
Elite Platinum and Elite Royal Club Owners please email us at: clubguru@anantaraclub.com
Should you be interested in upgrading your ownership please email us at: enhancements@anantaraclub.com
For financial related matters please email us at: financialservices@anantaraclub.com